Order and delivery terms and conditions and privacy policy

Valid as of December 1, 2017.

AITO Graphics online store

AITO Graphics (company registration number FI27109452) sells products for private adult persons and companies in Finland as well as internationally through the online store. Minors can make an order with the consent of their caretaker. The entire online store (including the payment section) is protected by SSL protection (Secure Sockets Layer). The prices include VAT. We reserve the right to change the prices and the delivery fees.

Ordering

Products are ordered on the online store by adding them in a shopping cart and paying for the content of the cart. All customer information is kept strictly confidential. The contact information provided during the order process is used only for delivery of the order and for clarifying potential issues. When ordering from the online store you are expected to have familiarised yourself and committed to effectual terms and conditions.

Paying

Online store payment delivery is provided by Paypal and for Finnish online banking payments by Checkout Finland Oy. Using these services does not require registration to the services and is not subject to any additional fees. Your payment is registered immediately by the seller. Paypal and Checkout Finland Oy are safe and secure means of payment. Paypal is one of world’s largest and most trusted payment intermediaries internationally and Checkout Finland Oy is registered in the register of payment institutions upheld by Finnish Financial Supervisory Authority, based on the transitional provisions of the Act on Payment Institutions. The service is upheld by Checkout Finland Oy (company registration number FI21966066) and Checkout Finland Oy is owned by OP.

Means of payment

Paypal
Paypal is one of the largest and safest payment intermediaries internationally. Paypal is used by over 200 million users worldwide and it is used to pay for purchases in numerous online stores. Paying with Paypal is free for you and you are not charged any additional fees or hidden expenses. Setting up a Paypal account is easy and it only requires an email address and a debit or credit card. Additionally, you can link your bank account to the Paypal account. You can also link your credit card to your Paypal account, so your purchases are charged directly from your card. Card information needs to be given only once, after which paying for the purchases can be handled through the service without providing the card information.
While making the order and paying through Paypal you also agree to the terms and conditions of Paypal. More information on Paypal payments can be found on Paypal website by clicking here.
Once your order has been received, you will get a confirmation email.

Finnish online payments
You can use online payments by all Finnish banks as well as other means of payment including debit cards, credit cards and invoicing. The means of payment are provided by Checkout Finland Oy. While making the order you agree to the payment terms and conditions of the Checkout service (finnish). You can find more information on the terms and conditions here (finnish).
Once your order has been received, you will get a confirmation email.

Delivery methods and fees

The delivery fees for your order are shown either in the shopping cart or in the checkout once you have chosen the means of payment and the delivery method. We ship the order through Posti (Finnish postal service) as either registered packages and parcels or unregistered letters / small item deliveries. The registered packages can be followed with a shipping code. Delivery fees through Posti to Finland are 4,90€ or 7,90€ depending on the size and weight of the shipment. In international deliveries the delivery fees start from 7,90€.

Delivery time

Delivery time to Finland is on average 1-3 days when the product is in stock. More exact delivery information is provided while choosing the products and delivery options. We are not responsible for delays caused by obstacles or for any consequential losses caused by delays. Unusual delivery times are notified on the online store homepage and aside the product information. Delivery times are estimated based on the delivery times of Posti, the Finnish postal service. The delivery time is counted from the moment that the order is shipped from our store. Orders made on working days before noon are mostly shipped during the same day. In international deliveries the average delivery time is 2-10 working days depending on the destination country.

Change and return conditions

According to Finnish consumer protection legislation you have a right to change or return your order or part of it for 14 days from the day the order is delivered to you. In case of return, please contact us through email at toimisto@aitographics.fi and let us know your name, contact information and details of the order (content, date of order and date of delivery), your intention to return the delivery and the date.
The customer is responsible for paying the shipping fees caused by the return.

Privacy policy

The registrar is AITO Graphics (company registration number FI27109452).
The contact person is Riku Haaramäki (toimisto@aitographics.fi).
When ordering products from the AITO Graphics online store the customer information will be automatically stored in the customer register of AITO Graphics. By ordering through AITO Graphics the customer agrees to have read and accepted the terms and conditions. The collected information will be used to maintain and manage customer relationships of our online store and to enable contacts as required by the provision of the services.
The information will be stored for the duration of the customer relationship (storage time and deletion of information according to 34 § of the Finnish Personal information act). The provided information is protected online by several data security measures such as SSL protection (Secure Sockets Layer). The register formed based on the provided information is also protected through several security measures. The information is stored on servers that are guarded and protected 24/7.
The provided information will not be released to third parties without the consent of the customer. The provided information can be used for AITO Graphics marketing measures, including a newsletter. The subscriber has an opportunity at any time to opt out from the newsletter, in which case no more marketing material will be sent to the customer. The subscriber has the right to check the information that is held of them in the register, the right to claim for correction of incorrect information, the right to forbid the use of their information for direct marketing or other such purposes and otherwise the right to those entitlements given to them in the relevant legislation. Written requests should be addressed to Riku Haaramäki at toimisto@aitographics.fi.

Cookies

Our site uses cookies. Cookie is a small text file sent to the user’s computer and stored there. It makes it possible for the administrator of the internet site to identify returning site visitors, to make logging in to the site easier for the user and to make it possible to have combined data on the users. Through this feedback we are able to constantly improve the content of our site. The cookies do not harm the users’ computers or files. We use them in order to provide personally customised information and services to our customers.
If the site visitor does not want us to have the mentioned information through cookies, most browsers allow switching off cookies. For instance in Internet Explorer this is through “Tools”, ”Internet settings” and ”Protection”. It is good to understand, however, that cookies may be required for the proper functioning of some of our pages and services.

Copyrights and Trademarks

Library of Feelings is a trademark owned by AITO Graphics (™). Copying, duplicating and recording of Library of Feelings trademark, brand or its products (e.g. books) is prohibited without a written permission. Products for which copying is allowed are indicated with a separate copy licence (for instance Library of Feelings – with copying license. The licence sticker in the product indicates the terms of the copying rights.
If the copyrights or trademarks are violated or the copy licenced products are used in a manner that is not in accordance with the licence terms, the ensuing disputes will be handled in Helsinki District Court.

Problem situations

Customer/user is responsible for any damages ensuing from their use of the products. AITO Graphics is not liable for broken, lost or otherwise damaged products.
If the product is lost or damaged during delivery or otherwise does not meet your expectations, you need to notify the body responsible for the issue within 14 days, as laid out in terms and conditions for change and return of the products. If the package has been damaged in delivery, a claim should be submitted to Posti (Finnish postal service) as soon as possible.

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